Web Scooter Warranty

Thank you for choosing ZAROZ. We are committed to delivering reliable, high-quality web scooters backed by comprehensive warranty protection. This Warranty Policy explains what is covered, how long your warranty lasts, how to register your scooter, and the steps to request service if needed.

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1. Warranty Coverage

ZAROZ warrants that your web scooter will be free from manufacturing defects under normal personal use during the applicable warranty period. If a defect covered by this warranty is confirmed, we will repair or replace the affected component at our discretion.

This warranty applies only to defects caused during manufacturing and does not cover damage resulting from misuse, accidents, improper maintenance, unauthorized modifications, or normal wear and tear.

2. Standard Warranty Period

Your standard warranty begins on the original purchase date shown on your proof of purchase. Different components may have different warranty durations depending on local regulations and product specifications.

Component	Coverage
Scooter Frame	Manufacturing defects
Motor Assembly	Manufacturing defects
Battery System	Performance defects under normal use
Controller & Electronics	Factory-related failures
Display & Dashboard	Electrical defects

3. What's Covered

• Manufacturing defects in materials.
• Factory assembly defects.
• Motor failures under normal use.
• Electronic controller malfunctions.
• Battery defects covered by manufacturer specifications.
• Display screen failures not caused by impact.
• Electrical wiring defects.
• Charging system issues resulting from manufacturing faults.

4. What's Not Covered

• Normal wear and tear.
• Brake pad wear.
• Tires and tubes worn through regular use.
• Scratches, dents, cosmetic damage.
• Water damage beyond product specifications.
• Improper charging practices.
• Accidents or collisions.
• Commercial rental usage unless specifically approved.
• Unauthorized repairs or modifications.
• Damage caused by neglect or improper storage.

5. Warranty Registration

Registering your web scooter ensures faster customer support, easier warranty verification, and quicker service processing.

6. Making a Warranty Claim

If you believe your scooter has a manufacturing defect, our support team will guide you through the warranty process.

1. Contact our customer support.
2. Provide proof of purchase.
3. Share the scooter's serial number.
4. Describe the issue in detail.
5. Attach photos or videos when requested.
6. Follow troubleshooting instructions.
7. Ship the scooter or affected component if inspection is required.

7. Repair or Replacement

After inspection, ZAROZ may repair the original product, replace defective components, or provide an equivalent replacement product if repair is not possible. Replacement parts may be new or professionally refurbished while maintaining equivalent performance.

8. Battery Care Recommendations

• Use only approved chargers.
• Do not completely discharge the battery regularly.
• Store in a cool, dry location.
• Avoid prolonged exposure to extreme temperatures.
• Charge the battery periodically during long-term storage.
• Never use damaged charging cables.

9. Owner Responsibilities

Owners are responsible for routine maintenance including tire pressure checks, brake inspections, battery charging, cleaning, and following all operating instructions provided with the scooter. Proper maintenance helps ensure safe operation and preserves warranty eligibility.

10. Warranty Limitations

This warranty is limited to repair or replacement of defective products. To the maximum extent permitted by law, ZAROZ shall not be responsible for indirect, incidental, or consequential damages including loss of use, transportation costs, business interruption, or other financial losses resulting from product failure.

11. International Warranty

Warranty availability may vary depending on your country or region. Local laws and consumer protection regulations may provide additional rights that are not affected by this warranty.