Shipping policy
Shipping Policy
At ZAROZ, we are committed to providing a fast, secure, and reliable shipping experience for every customer. This Shipping Policy outlines our order processing times, delivery estimates, shipping methods, international shipping procedures, customs information, and other important details regarding the delivery of your purchase.
Order Processing
All orders are processed after payment has been successfully verified. Orders are typically prepared for shipment within 1–3 business days. During periods of high demand, holidays, promotional events, or product launches, processing times may be slightly longer. Customers will receive an order confirmation once the purchase has been placed and another notification when the order has been shipped.
Shipping Destinations
ZAROZ proudly ships to customers in multiple countries and regions. Shipping availability depends on local courier coverage and import regulations. If your destination is unavailable during checkout, please contact our customer support team for assistance.
Estimated Delivery Times
Delivery estimates vary depending on your shipping destination and selected shipping method.
| Region | Estimated Delivery |
|---|---|
| Domestic Orders | 3–7 Business Days |
| International Orders | 7–21 Business Days |
| Remote Locations | Additional Delivery Time May Apply |
Shipping Charges
Shipping costs are calculated during checkout based on the destination, package size, weight, and selected shipping method. Promotional offers such as free shipping may be available during special campaigns and will be clearly displayed before completing your purchase.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number whenever tracking is available. You can use this tracking information to monitor your shipment throughout its journey.
International Shipping
International shipments may be subject to customs inspections, import duties, VAT, taxes, or other government-imposed charges. These fees are determined by the destination country's customs authority and are generally the responsibility of the customer unless otherwise stated during checkout.
Customs & Import Duties
Customs regulations vary between countries. Customers are responsible for complying with local import laws and paying any applicable customs duties or taxes. Customs clearance procedures may occasionally cause delivery delays that are outside the control of ZAROZ.
Delivery Delays
While we work with trusted logistics partners to ensure timely deliveries, unexpected delays may occur due to weather conditions, customs inspections, public holidays, transportation disruptions, natural disasters, or other events beyond our reasonable control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout. Orders returned due to incorrect or incomplete addresses may require additional shipping charges before they can be re-dispatched.
Lost or Damaged Shipments
If your package is lost or arrives damaged, please contact our customer support team as soon as possible. To help us investigate your claim, you may be asked to provide:
- Your order number.
- Tracking number.
- Photographs of the damaged package or product.
- A brief description of the issue.
Partial Shipments
In certain situations, items from the same order may be shipped separately due to inventory availability or warehouse locations. You will receive tracking information for each shipment when applicable.
Refused Deliveries
Orders refused by the customer or returned because import duties or customs charges were not paid may be subject to return shipping costs, customs processing fees, or restocking charges where permitted by law.
Shipping Restrictions
Certain products may be unavailable for shipment to specific countries due to legal restrictions, transportation regulations, or carrier limitations. We reserve the right to cancel orders that cannot be shipped to the destination provided.
Force Majeure
ZAROZ shall not be held responsible for delays or failures in delivery resulting from circumstances beyond our reasonable control, including natural disasters, pandemics, strikes, acts of government, war, civil unrest, transportation interruptions, or other force majeure events.
Policy Updates
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes become effective immediately after being published on this page. Customers are encouraged to review this policy periodically before placing an order.
Contact Us
If you have any questions regarding shipping, delivery estimates, customs procedures, or order tracking, please contact our customer support team before placing your order. We are always happy to assist you and ensure your shopping experience with ZAROZ is smooth and transparent.
